سياسة الخصوصية

آخر تحديث: May 21, 2026

1. مقدمة

RaiseReady ("we", "our", or "us") is operated by E Stream Media Empire (Registration No. 202503285666), Klang, Selangor, Malaysia. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use raiseready.net and related services.

By using RaiseReady, you agree to the collection and use of information in accordance with this policy.

2. البيانات التي نجمعها

2.1 معلومات الحساب

  • Email address (required for account creation)
  • Display name (provided by you)
  • Profile avatar (optional)

2.2 المعلومات التجارية

  • Company name, industry, and registration details
  • Financial overview data (self-reported, not verified)
  • Business goals and timelines
  • Uploaded documents (PRO and MAX plans only)

2.3 بيانات الاستخدام

  • AI conversation history
  • Feature usage statistics (anonymized)
  • Device type and browser information
  • IP address (for security purposes)

2.4 معلومات الدفع

We do not store credit card or payment details. All payments are processed by Stripe, Inc. and are subject to Stripe's privacy policy.

3. كيف نستخدم بياناتك

  • To provide and improve the RaiseReady service
  • To personalize AI Business Planning Assistant responses
  • To send service notifications and updates
  • To process subscription payments
  • To detect and prevent fraud or abuse
  • To comply with legal obligations

We do not sell your data to third parties. We do not use your data for advertising targeting. We do not use your data to train AI models.

4. تخزين البيانات والأمن

Your data is stored on Supabase servers located in Singapore (ap-southeast-1 region). We use the following security measures:

  • Encryption in transit: HTTPS / TLS 1.3
  • Encryption at rest: AES-256
  • Row-level security on all database tables
  • Access controls and authentication requirements

5. خدمات الطرف الثالث

We share data with the following trusted third parties to operate our service:

  • Supabase - Database and authentication hosting (Singapore)
  • Anthropic (Claude API) - AI response generation. Your conversation content is processed but not stored by Anthropic for training purposes under our API agreement.
  • Stripe - Payment processing
  • Vercel - Website hosting (edge network)
  • Resend - Transactional email delivery

6. حقوقك

You have the right to:

  • Access - Request a copy of all data we hold about you
  • Correction - Update or correct your personal information
  • Export - Download all your data in JSON format
  • Deletion - Delete your account and all associated data
  • Withdrawal - Withdraw consent for data processing

To exercise any of these rights, go to Settings - Account - Data & Privacy, or contact us at admin@estreamedia.my.

7. الاحتفاظ بالبيانات

  • Active accounts: Data retained while account is active
  • Cancelled subscriptions: Data retained for 2 years
  • Deleted accounts: Data permanently deleted within 30 days of deletion request
  • AI conversation logs: Retained for 1 year then archived

8. ملفات تعريف الارتباط

We use the following cookies:

  • Essential cookies - Required for login session management
  • Analytics cookies - Anonymous usage statistics (optional)

You can disable non-essential cookies in your browser settings.

9. خصوصية الأطفال

RaiseReady is not intended for users under 18 years of age. We do not knowingly collect data from minors. If we discover a minor has registered, we will delete their account immediately.

10. المستخدمين الدوليين

RaiseReady is governed by Malaysian law (PDPA 2010). EU users are also protected under GDPR principles. Indonesian users: data is stored in Singapore in compliance with applicable data protection regulations.

11. التغييرات في هذه السياسة

We may update this Privacy Policy from time to time. We will notify you of significant changes by email at least 30 days before the change takes effect. Continued use of RaiseReady after the effective date constitutes acceptance of the updated policy.

12. اتصل بنا

For privacy-related questions or requests:

  • Email: admin@estreamedia.my
  • Company: E Stream Media Empire
  • Address: 12, Jln Limau Kasturi 9/KS3, Sg Bertek, 41100 Klang, Selangor
سياسة الخصوصية·شروط الخدمة·إخلاء المسؤولية·raiseready.net