1. Introduction

RaiseReady ("we", "our", or "us") is operated by E Stream Media Empire (Registration No. 202503285666), Klang, Selangor, Malaysia. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use raiseready.net and related services.

By using RaiseReady, you agree to the collection and use of information in accordance with this policy.

2. Données que nous collectons

2.1 Informations sur le compte

Email address (required for account creation)
Display name (provided by you)
Profile avatar (optional)

2.2 Informations commerciales

Company name, industry, and registration details
Financial overview data (self-reported, not verified)
Business goals and timelines
Uploaded documents (PRO and MAX plans only)

2.3 Données d'utilisation

AI conversation history
Feature usage statistics (anonymized)
Device type and browser information
IP address (for security purposes)

2.4 Informations de paiement

We do not store credit card or payment details. All payments are processed by Stripe, Inc. and are subject to Stripe's privacy policy.

3. Comment nous utilisons vos données

To provide and improve the RaiseReady service
To personalize AI Business Planning Assistant responses
To send service notifications and updates
To process subscription payments
To detect and prevent fraud or abuse
To comply with legal obligations

We do not sell your data to third parties. We do not use your data for advertising targeting. We do not use your data to train AI models.

4. Stockage et sécurité des données

Your data is stored on Supabase servers located in Singapore (ap-southeast-1 region). We use the following security measures:

Encryption in transit: HTTPS / TLS 1.3
Encryption at rest: AES-256
Row-level security on all database tables
Access controls and authentication requirements

5. Services tiers

We share data with the following trusted third parties to operate our service:

Supabase - Database and authentication hosting (Singapore)
Anthropic (Claude API) - AI response generation. Your conversation content is processed but not stored by Anthropic for training purposes under our API agreement.
Stripe - Payment processing
Vercel - Website hosting (edge network)
Resend - Transactional email delivery

6. Vos droits

You have the right to:

Access - Request a copy of all data we hold about you
Correction - Update or correct your personal information
Export - Download all your data in JSON format
Deletion - Delete your account and all associated data
Withdrawal - Withdraw consent for data processing

To exercise any of these rights, go to Settings - Account - Data & Privacy, or contact us at admin@estreamedia.my.

7. Conservation des données

Active accounts: Data retained while account is active
Cancelled subscriptions: Data retained for 2 years
Deleted accounts: Data permanently deleted within 30 days of deletion request
AI conversation logs: Retained for 1 year then archived

8. Cookies

We use the following cookies:

Essential cookies - Required for login session management
Analytics cookies - Anonymous usage statistics (optional)

You can disable non-essential cookies in your browser settings.

9. Confidentialité des enfants

RaiseReady is not intended for users under 18 years of age. We do not knowingly collect data from minors. If we discover a minor has registered, we will delete their account immediately.

10. Utilisateurs internationaux

RaiseReady is governed by Malaysian law (PDPA 2010). EU users are also protected under GDPR principles. Indonesian users: data is stored in Singapore in compliance with applicable data protection regulations.

11. Modifications de cette politique

We may update this Privacy Policy from time to time. We will notify you of significant changes by email at least 30 days before the change takes effect. Continued use of RaiseReady after the effective date constitutes acceptance of the updated policy.

12. Contactez-nous

For privacy-related questions or requests:

Email: admin@estreamedia.my
Company: E Stream Media Empire
Address: 12, Jln Limau Kasturi 9/KS3, Sg Bertek, 41100 Klang, Selangor

Politique de confidentialité